Six Apart's response to several weeks of server slugishness was fantastic...they asked each customer how they wanted to be compensated based on how much the server downtime affected them and their site. You don't see the honor system much in business these days.
...is a weblog about the liberal arts 2.0 edited by Jason Kottke since March 1998 (archives). You can read about me and kottke.org here. If you've got questions, concerns, or interesting links, send them along.
