kottke.org

...is a weblog about the liberal arts 2.0 edited by Jason Kottke since March 1998 (archives). You can read about me and kottke.org here. If you've got questions, concerns, or interesting links, send them along.

Yet another tale of one of the

Yet another tale of one of the mobile companies screwing their customers. This time it's Sprint: "After some wrangling, I am assured that the service will be terminated and no fee will be assessed. I even call back later that afternoon to make sure that I have understood the earlier call correctly and that I will not be charged.... I get the bill today, and guess what? A $380 early termination charge (two phones)."

Update: A somewhat happy ending: "After...three hours on the phone with Sprint today, the issue has finally been resolved."

By Jason Kottke    Nov 13, 2006 at 11:39 am    customerservice   sprint

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