Yet another tale of one of the mobile companies screwing their customers. This time it's Sprint: "After some wrangling, I am assured that the service will be terminated and no fee will be assessed. I even call back later that afternoon to make sure that I have understood the earlier call correctly and that I will not be charged.... I get the bill today, and guess what? A $380 early termination charge (two phones)."

Update: A somewhat happy ending: "After...three hours on the phone with Sprint today, the issue has finally been resolved."

This entry was published on November 13, 2006 at 11:39 am.

Tags for this entry:  sprint  customerservice 

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