How to foil bank robbers: excessive friendliness. " APR 12 2007
How to foil bank robbers: excessive friendliness. "The premise is that an overdose of courtesy will unnerve would-be robbers and get them to rethink the crime."
Update: Heard from a reader that Apple Store employees are trained in this technique to deal with theft. Even if someone has stuffed a MacBook under their overcoat, employees chat with them happily as if they're interested in purchasing it.