kottke.org

...is a weblog about the liberal arts 2.0 edited by Jason Kottke since March 1998 (archives). You can read about me and kottke.org here. If you've got questions, concerns, or interesting links, send them along.

3 kottke.org posts about customerservice

 

Yet another tale of one of the

Yet another tale of one of the mobile companies screwing their customers. This time it's Sprint: "After some wrangling, I am assured that the service will be terminated and no fee will be assessed. I even call back later that afternoon to make sure that I have understood the earlier call correctly and that I will not be charged.... I get the bill today, and guess what? A $380 early termination charge (two phones)."

Update: A somewhat happy ending: "After...three hours on the phone with Sprint today, the issue has finally been resolved."

By Jason Kottke  •  Nov 13, 2006  •  customerservice   sprint

David Pogue on 10 ways that companies can

David Pogue on 10 ways that companies can stop being stupid and help their customers. "Thou shalt not hide from thy customers." (via df)

By Jason Kottke  •  Nov 7, 2005  •  business   customerservice   David Pogue   lists   stupid companies

The folks at Danny Meyer's Shake Shack

The folks at Danny Meyer's Shake Shack go above and beyond the call of duty. When a birthday party shows up after an erroneously posted closing time, the manager has food sent over for them from the kitchen at Eleven Madison Park. Amazing service.

By Jason Kottke  •  Jul 20, 2005  •  customerservice   Danny Meyer   elevenmadisonpark   food   food   NYC   restaurants   Shake Shack

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