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kottke.org posts about Tekserve

Honest Weights, Square Dealings

posted by Jason Kottke   Oct 20, 2021

A test printing pattern from Tekserve

Ahhhh, The Verge has published an excerpt of Tamara Shopsin’s LaserWriter II, “a coming-of-age tale set in the legendary 90s indie NYC Mac repair shop TekServe — a voyage back in time to when the internet was new, when New York City was gritty, and when Apple made off-beat computers for weirdos”.

Joel explains that the LaserWriter II was discontinued almost ten years ago. But Tek always encourages people to fix them. Always. LaserWriter IIs are tanks, one of the most solid printers Apple ever made. The printer has only one design flaw, one thing that consistently breaks, and that flaw takes ten years to surface. Joel pauses for breath. Claire is on the edge of her seat.

He concludes, “The fan blades warp a little over time and suck in dust. This dust eventually gets into the optics and causes pages to ghost.”

Claire prints a test page from the LaserWriter II. The edges of the paper are bright white. They stipple to a black stripe of text in the center, in a kind of reverse ice cream sandwich.

Ghosting is a term used to cover a host of printing problems — double images, an image seen through the backside of the paper. Here Joel uses “ghost” to describe printing so faint it has not actually printed.

I recommend reading LaserWriter II, as well as Shopsin’s memoir Arbitrary Stupid Goal.

An appreciation of Tekserve

posted by Jason Kottke   Jan 04, 2016

Dwell has a short feature on Tekserve, a beloved Manhattan technology store and Apple service shop.

But think about that: you can walk in, take a ticket (like at the deli counter), and then talk to a live person, someone knowledgeable who will give you diagnostics right on the spot and provide you with options. We have a 30-year history of working with the Apple community, so we really know our stuff. Our community trusts us-that’s why we maintain an 80 percent repeat customer rate.

In November, after many stubborn months of using my Macbook Air as a desk-bound device because the battery was so bad that accidentally kicking out the power cord would shut the whole thing down,1 I took it in to Tekserve. I’d somehow never been there before, even though friends had raved about it. The store immediately reminded me of the computer stores of my youth, when you could actually tinker with the guts of these machines. Today’s technology shops, like the Apple Store, are so antiseptic that you barely even think about how the computers work, which I guess is part of the appeal for both company and patron.

Anyway, I took my laptop in there around midday on a Thursday, they quoted me a lower-than-I-expected price for the battery replacement, and told me it’d probably be read by the end of Friday or possibly, if they were super busy, by first thing Monday. I got an email about 3 hours later saying it was ready. Great service. If you need service on your Apple products — they are an “authorized Apple Premiere Partner” which means they honor warranties, AppleCare, etc. — you should definitely check Tekserve out.

  1. More like Macbook Ground, am I right? … Hello?