Managers as servants  FEB 17 2009

Aaron Swartz has some interesting thoughts on non-hierarchical management in the workplace.

A better way to think of a manager is as a servant, like an editor or a personal assistant. Everyone wants to be effective; a manager's job is to do everything they can to make that happen. The ideal manager is someone everyone would want to have.

Instead of the standard "org chart" with a CEO at the top and employees growing down like roots, turn the whole thing upside down. Employees are at the top -- they're the ones who actually get stuff done -- and managers are underneath them, helping them to be more effective. (The CEO, who really does nothing, is of course at the bottom.)

Swartz also quotes a friend who believes that people who act like jerks in the workplace are not worth the trouble.

I have a "no asshole rule" which is really simple: I really don't want to work with assholes. So if you're an asshole and you work on my team, I'm going to fire you.

I have worked with (and near) several assholes in my time and I'm convinced that firing one unpleasant person, even if they perform a vital function, is equivalent to hiring two great employees. The boost in morale alone is worth it.

Update: A recent episode of This American Life called Ruining It for the Rest of Us covered the asshole in the workplace thing.

A bad apple, at least at work, can spoil the whole barrel. And there's research to prove it. Host Ira Glass talks to Will Felps, a professor at Rotterdam School of Management in the Netherlands, who designed an experiment to see what happens when a bad worker joins a team. Felps divided people into small groups and gave them a task. One member of the group would be an actor, acting either like a jerk, a slacker or a depressive. And within 45 minutes, the rest of the group started behaving like the bad apple.

(thx, scott & david)

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