The Healthcare Factory  AUG 06 2012

The Cheesecake Factory has a hundred and sixty restaurants that each feature more than three hundred menu items that are served up to cool eighty million customers a year. Whether you're a fan of the Cheesecake Factory or not, there's no denying that -- like many major chains that enjoy the benefits of scale -- their product is consistent, the prices remain under control, and their efficiency is impressive. The New Yorker's always excellent Atul Gawande wonders: What can hospitals learn about quality from the Cheesecake Factory?

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